Succulents Depot Reviews

Succulents Depot offers a Monthly Subscription Box for $13.25. The subscription includes 4 plants and a free plant in April and November. They also offer options for 5 plants, 3 plants, 2 plants, and 1 plant. The subscription fee includes the cost of shipping. The first subscription box will be shipped within 1-3 business days of purchase, and future monthly subscription orders will be processed automatically every month. The plants are organically grown in California and are hand-picked for shipping. They are well packaged by experienced staff to ensure they arrive in good condition. The company prides itself on offering the best value for the price.

Succulents Depot is a highly rated online store that offers a wide variety of live succulents and cacti. They have a range of products including variegated, rare, and unique plants that are organically grown in California. The store is known for its quality guarantee and excellent service provided by experienced staff. They offer secure payment options and have received over 30,000 5-star reviews.

The store features a variety of succulent types including Echeveria, Senecio, Crassula & Jade, and more. They also offer a variety of cacti, including the popular Monkey Tail Cactus. In addition to individual plants, they offer collections and a monthly subscription box for those looking for a regular delivery of unique, organically grown succulents.

Customers have praised the quality of the plants, the careful packaging, and the helpful care instructions provided. Some of the popular products mentioned in customer reviews include the Echeveria 'Ben Badis', Monkey Tail Cactus Hildewintera colademononis, and Tradescantia zebrina Violet Wandering Dude Plant. Customers have also appreciated the quick delivery and the condition of the plants upon arrival.

In addition to selling plants, Succulents Depot also offers a rewards and referral program where customers can earn points on purchases, on their birthday, and when they follow the store. These points can be converted into savings on future purchases.

Overall, Succulents Depot is a trusted and verified source for succulent enthusiasts looking for a wide variety of high-quality plants.

You can contact the customer service for Succulents Depot by using the automated chat on their website or by sending an email to support@succulentsdepot.com. They will respond to your email as soon as possible. If you have any issues with your plant order, please contact them within 7 days of delivery. Please provide your order number and photos of the items and the package. If the items are damaged, please make sure the pictures clearly reflect the condition of the items. For your convenience, you can use the form on their contact page to submit your inquiry.

Succulentsdepot.com has a Quality Guarantee for their items for 14 days from the date of delivery. If you have any concerns about the quality and condition of the items when they arrived, you must contact them within 14 days of delivery and submit photos that clearly reflect the condition of the items. They only ship out beautiful and healthy plants that are disease free and of good quality. However, they cannot accept returns for plants because the plants cannot survive 2 way shipping. If your plants are severely damaged, you should message them immediately. They'll try their best to accommodate you.

The Quality Guarantee covers issues such as no roots, root rot, disease, broken stems, pest infestation (mealy bug, aphids, scale, etc), numerous broken or missing leaves, incorrect or missing plant or product, and visible damage to pots, planters, or other accessories. It does not cover damaged items or missing parts for reasons not due to their error, dried or wilted bottom leaves or flowers/blooms (naturally occurring in all plants), potting soil on leaves, a couple of broken, missing, or wilted leaves, as long as 75% or more healthy leaves remain intact, minor color/shape differences from photograph in product listings, items damaged due to cold weather and a heat pack/shipping warmer is not purchased, repotted plants that were shipped in the original nursery pot, plants that fell off from the original nursery pot with stems and roots being intact and 75% or more healthy leaves remain intact, minor fungas gnats infestation, assorted products that differ from product photograph, package not received claims when proof of delivery is provided by the postal carrier, packages that arrive late because of shipping delay with the carrier, packages that are forwarded to a different address than the designated shipping address, and any issues with the plants after 14 days of delivery.

As for their Shipping Policy, the vast majority of their plants shown in 4 Inch pot and above are shipped bare roots. Most plants shown in 2 Inch pots are shipped in their original plastic pots with soil because they are small and are less subject to damaging during transit. They carefully wrap each plant with wrapping paper and place them securely inside the box. Then, they fill the remaining space in the box with newsprint paper, air pillows, or crinkle paper to ensure the plants don't move around during shipping, and hence minimize shipping shock. Their shipping rates are calculated based on the total weight of purchased items. Free Shipping is available when your order total is $49 or higher. If your order is over 1 lb, the shipping rates will be charged at the next full pound rounded up. Plant orders are shipped within 1-3 business days from the date of purchase. It could take up to 3 business days because they typically need to wait for the plants and roots to be sufficiently dry before they could be packaged and shipped. This can ensure that the plants can stay healthy over the course of shipping.

The contact information for Succulents Depot is support@succulentsdepot.com. If you need any assistance, you can use the automated chat on their website or send an email to this address. They will respond to your email as soon as possible. If you have any issues with your plant order, please contact them within 7 days of delivery. Please provide your order number and photos of the items and the package. If the items are damaged, please make sure the pictures clearly reflect the condition of the items. For your convenience, you can use the form on their contact page to submit your inquiry.